Kindly check the FAQ below if you are not familiar with the functionalities of this website. If you have an urgent query and it is different from the below set of questions then please contact us at:

Email: support@direct2home.farm



  • How do I register?

    You can register by clicking on the "Login/Register" link at the top right corner of the homepage. Please provide the information in the form that appears.

  • Are there any charges for registration?

    No. Registration is absolutely free.

  • Do I have to register to shop on Direct2Home.Farm?

    You can select the quantity of product that you would like to order, but only registered users will be allowed to proceed from there on. Registered numbers will have to be logged in at the time of check out.

  • Can I have multiple registrations?

    Each contact phone number can only be associated with one account on our website.

  • Can I add more than one delivery address in an account?

    Yes, you can have up to two delivery addresses associated with your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders. If you wish to change any of the addresses, then please edit them in the ‘My Profile’ section. Only addresses within our delivery radius will be accepted

  • Can I have multiple accounts with same mobile number and email id?

    Each phone number can be associated with one account.

  • Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

    Yes, multiple members in a family can have the same address provided the phone number associated with the accounts are unique.

  • Can I have different city addresses under one account and still place orders for multiple cities?

    No. For the time being we are only able to deliver in Ahmedabad.

Account Related

  • What is My Profile?

    My Account is the section where your delivery address is stored.

  • What is My Orders?

    My Orders allows you to track your active orders, see your order history and re-order.


  • What are the modes of payment?

    You can pay for your order on Direct2Home.Farm using the following modes of payment:

    a. Cash on delivery (COD)
    b. Credit and debit cards
    c. Online wallet

    If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery.

    To minimize contact, please give the executive the exact amount. Alternatively, you can choose to pay with an online wallet at the time of delivery. We provide the option of multiple wallets, and our delivery executive can provide you with the relevant QR code.

  • Is it safe to use my credit/ debit card on Direct2Home.Farm?

    Yes it is absolutely safe to use your card on Direct2Home.Farm . A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

  • What is the meaning of cash on delivery?

    Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

  • If I pay by credit card how do I get the amount back for items not delivered?

    If we are not able to deliver, or you cancel your order, the balance amount will be refunded to your bank account.

Delivery Related

  • When will I receive my order?

    We try to ensure that your order reaches you within 48 hours of you ordering. We will notify you if we are unable to make the delivery in that time.

  • How are the fruits and vegetables packaged?

    Fresh fruits are picked, cleaned and packed. We ensure hygienic and careful handling of all our products.

  • How will the delivery be done?

    We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

  • How do I change the delivery info (address to which I want products delivered)?

    You can change your delivery address on our website once you log into your account and accessing "My Profile" at the top right hand corner. Over there you will be able to change your address. Please ensure that you are entering a zip code that we are able to serve.

  • Do you deliver in my area?

    You will be able to check this detail at the time of zip code verification, after you have selected your quantity. You will see a prompt if we are unable to deliver in your area.

  • Will someone inform me if my order delivery gets delayed?

    In case of a delay, our customer support team will keep you updated about your delivery.

  • What is the minimum order for delivery?

    There is no minimum order for delivery.

  • Do you do same day delivery?

    No, as of now we are unable to provide day delivery.

  • How do I change quantity after placing my order?

    Once you have placed your order you will not be able to make modifications.

  • How do I check the current status of my order?

    You can check your order status by viewing the order in your “My Orders” page

  • When and how can I cancel an order?

    You can cancel an order at any time before delivery. You can do this by logging in to our website, going to “My Orders” and canceling the relevant order.

Customer Related

  • How do I contact customer service?

    You can reach out to us at support@direct2home.farm

  • How can I give feedback?

    Once you have received your order you can give a star rating in your “My Orders” section.

  • Return - Refund

    We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and initiate a refund.

    Return Policy - Time Limits:
    1. Perishable goods: At time of delivery


  • Do you have offline stores?

    No we are a purely internet based company and do not have any brick and mortar stores.

  • Where can I find currently running offers/ promotions?

    All our offers and promotions are displayed on our home page

  • What are the modes of refund?

    In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days. Please contact customer support for any further assistance regarding this issue.